Essential IT Support

IT Essential Service – $399/month

Perfect for small offices with 2–5 staff who want reliable, professional IT support without the cost of a full-time technician.

Service Overview

The Essential plan delivers proactive, responsive IT management so your small team can stay focused on your business rather than on technology issues. You get enterprise-grade monitoring and support at a price that makes sense for small businesses.

Response Times (Business Hours)

• Critical (system down, major outage): 2-hour response

• Standard (email, software, performance issues): 4 business hours

• Routine (requests, minor tasks): 8 business hours

What’s Included

• 24/7 Server & Network Monitoring – Continuous automated monitoring with immediate alerts on issues

• Microsoft 365 Management – Full administration of your Microsoft 365 tenant, users, licenses, and security settings

• Sophos Firewall Integration – Expert management and monitoring of your Sophos firewall for better security

• Backup Verification – Daily checks to ensure your backups are working and recoverable

• Unlimited Remote Support – Fast remote help for most issues (desktops, laptops, printers, software, etc.)

• Monthly Prevention Reports – Clear, easy-to-read report each month showing what we did and recommendations to avoid future problems

• Email + Phone Support – Quick access via your preferred method

• Onsite Visits – Included when remote support isn’t enough (travel fees may apply outside local area)

Best For

Small offices, professional services, retail shops, or any 2–5 person team that relies on computers and Microsoft 365 daily and wants peace of mind without surprise IT bills.

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