Subscriptions

IT Essential Service – $399/month

Perfect for small offices with 2–5 staff who want reliable, professional IT support without the cost of a full-time technician.

Service Overview

The Essential plan delivers proactive, responsive IT management so your small team can stay focused on your business rather than on technology issues. You get enterprise-grade monitoring and support at a price that makes sense for small businesses.

Response Times (Business Hours)

• Critical (system down, major outage): 2-hour response

• Standard (email, software, performance issues): 4 business hours

• Routine (requests, minor tasks): 8 business hours

What’s Included

• 24/7 Server & Network Monitoring – Continuous automated monitoring with immediate alerts on issues

• Microsoft 365 Management – Full administration of your Microsoft 365 tenant, users, licenses, and security settings

• Sophos Firewall Integration – Expert management and monitoring of your Sophos firewall for better security

• Backup Verification – Daily checks to ensure your backups are working and recoverable

• Unlimited Remote Support – Fast remote help for most issues (desktops, laptops, printers, software, etc.)

• Monthly Prevention Reports – Clear, easy-to-read report each month showing what we did and recommendations to avoid future problems

• Email + Phone Support – Quick access via your preferred method

• Onsite Visits – Included when remote support isn’t enough (travel fees may apply outside local area)

Best For

Small offices, professional services, retail shops, or any 2–5 person team that relies on computers and Microsoft 365 daily and wants peace of mind without surprise IT bills.

Premium Plan $699 per month

Perfect for growing businesses with 5–15 staff who want reliable, proactive IT support that scales with them — without the cost of a full-time IT department.

What You Get

Everything included in the Essential plan, plus:

• AI-enhanced business-context analysis — Our systems understand your workflows and flag issues before they impact your team.

• Proactive maintenance workflows — Regular health checks, updates, and optimizations keep your systems running smoothly.

• Priority phone support during business hours — Speak directly with a technician when you need fast help.

• Quarterly business reviews — Strategic meetings to review performance, plan improvements, and align IT with your growth goals.

• Advanced threat detection — Next-level security monitoring to catch and stop sophisticated threats early.

• QNAP / NAS management — Expert setup, monitoring, and optimization of your network-attached storage.

• 2 onsite visits per year (Winnipeg area) — Hands-on support at your location when needed.

• After-hours emergency line — Dedicated support for urgent issues outside regular hours.

• Vendor management — We coordinate with your software and hardware vendors so you don’t have to.

Response Times

• Critical – 1 hour (business hours)

• Standard – 2 business hours

• Routine – 4 business hours

This tier gives your growing business enterprise-grade IT support with a personal touch — including peace of mind, faster resolutions, and strategic guidance to help you scale confidently.

Ready to upgrade? Get started today.

Enterprise Plan $1,199 per month

Designed for established businesses with 15+ staff that rely on technology as a core part of their operations and cannot afford downtime or fragmented IT support.

Service Level & Response Times

• Critical issues: 30-minute response, 24/7 (including weekends & holidays)

• Standard issues: 1 business hour response

• Routine requests: 2 business hours response

What’s Included

• Everything from the Premium plan

• Priority client status – Fast-tracked support and dedicated escalation path

• Monthly strategy calls – Proactive business reviews with your dedicated technology advisor

• Vendor relationship management – We coordinate and advocate on your behalf with software/hardware vendors

• Custom automation workflows – Tailored scripting and automation to reduce manual work

• Compliance documentation – Assistance with IT policy creation, audit readiness, and regulatory requirements

• Unlimited onsite support in the Winnipeg area

• After-hours emergency line – Direct access outside business hours

• Technology advisory & roadmap planning

• Purchase & upgrade guidance – Unbiased recommendations and volume licensing support

This tier is built for growing companies that want a true strategic IT partner rather than just break-fix support. You get fast, reliable coverage during business hours plus true 24/7 emergency response, plus the proactive guidance and custom work needed to scale efficiently and securely.

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This is where the complete versions live — named companies, specific moments, the mistakes, the systems I built from them, and everything I'm building now in detail.

$47/month. No pitch. Cancel anytime.

If you recognized yourself in the free version, this is the rest of it.