Premium IT Support

Premium Plan $699 per month

Perfect for growing businesses with 5–15 staff who want reliable, proactive IT support that scales with them — without the cost of a full-time IT department.

What You Get

Everything included in the Essential plan, plus:

• AI-enhanced business-context analysis — Our systems understand your workflows and flag issues before they impact your team.

• Proactive maintenance workflows — Regular health checks, updates, and optimizations keep your systems running smoothly.

• Priority phone support during business hours — Speak directly with a technician when you need fast help.

• Quarterly business reviews — Strategic meetings to review performance, plan improvements, and align IT with your growth goals.

• Advanced threat detection — Next-level security monitoring to catch and stop sophisticated threats early.

• QNAP / NAS management — Expert setup, monitoring, and optimization of your network-attached storage.

• 2 onsite visits per year (Winnipeg area) — Hands-on support at your location when needed.

• After-hours emergency line — Dedicated support for urgent issues outside regular hours.

• Vendor management — We coordinate with your software and hardware vendors so you don’t have to.

Response Times

• Critical – 1 hour (business hours)

• Standard – 2 business hours

• Routine – 4 business hours

This tier gives your growing business enterprise-grade IT support with a personal touch — including peace of mind, faster resolutions, and strategic guidance to help you scale confidently.

Ready to upgrade? Get started today.