Enterprise IT Support

Enterprise Plan $1,199 per month

Designed for established businesses with 15+ staff that rely on technology as a core part of their operations and cannot afford downtime or fragmented IT support.

Service Level & Response Times

• Critical issues: 30-minute response, 24/7 (including weekends & holidays)

• Standard issues: 1 business hour response

• Routine requests: 2 business hours response

What’s Included

• Everything from the Premium plan

• Priority client status – Fast-tracked support and dedicated escalation path

• Monthly strategy calls – Proactive business reviews with your dedicated technology advisor

• Vendor relationship management – We coordinate and advocate on your behalf with software/hardware vendors

• Custom automation workflows – Tailored scripting and automation to reduce manual work

• Compliance documentation – Assistance with IT policy creation, audit readiness, and regulatory requirements

• Unlimited onsite support in the Winnipeg area

• After-hours emergency line – Direct access outside business hours

• Technology advisory & roadmap planning

• Purchase & upgrade guidance – Unbiased recommendations and volume licensing support

This tier is built for growing companies that want a true strategic IT partner rather than just break-fix support. You get fast, reliable coverage during business hours plus true 24/7 emergency response, plus the proactive guidance and custom work needed to scale efficiently and securely.