Subscriptions
Essential IT Support
IT Essential Service – $399/month
Perfect for small offices with 2–5 staff who want reliable, professional IT support without the cost of a full-time technician.
Service Overview
The Essential plan delivers proactive, responsive IT management so your small team can stay focused on your business rather than on technology issues. You get enterprise-grade monitoring and support at a price that makes sense for small businesses.
Response Times (Business Hours)
Critical (system down, major outage): 2-hour response
Standard (email, software, performance issues): 4 business hours
Routine (requests, minor tasks): 8 business hours
What’s Included
24/7 Server & Network Monitoring – Continuous automated monitoring with immediate alerts on issues
Microsoft 365 Management – Full administration of your Microsoft 365 tenant, users, licenses, and security settings
Sophos Firewall Integration – Expert management and monitoring of your Sophos firewall for better security
Backup Verification – Daily checks to ensure your backups are working and recoverable
Unlimited Remote Support – Fast remote help for most issues (desktops, laptops, printers, software, etc.)
Monthly Prevention Reports – Clear, easy-to-read report each month showing what we did and recommendations to avoid future problems
Email + Phone Support – Quick access via your preferred method
Onsite Visits – Included when remote support isn’t enough (travel fees may apply outside local area)
Best For
Small offices, professional services, retail shops, or any 2–5 person team that relies on computers and Microsoft 365 daily and wants peace of mind without surprise IT bills.
Premium IT Support
Premium Plan $699 per month
Perfect for growing businesses with 5–15 staff who want reliable, proactive IT support that scales with them — without the cost of a full-time IT department.
What You Get
Everything included in the Essential plan, plus:
AI-enhanced business-context analysis — Our systems understand your workflows and flag issues before they impact your team.
Proactive maintenance workflows — Regular health checks, updates, and optimizations keep your systems running smoothly.
Priority phone support during business hours — Speak directly with a technician when you need fast help.
Quarterly business reviews — Strategic meetings to review performance, plan improvements, and align IT with your growth goals.
Advanced threat detection — Next-level security monitoring to catch and stop sophisticated threats early.
QNAP / NAS management — Expert setup, monitoring, and optimization of your network-attached storage.
2 onsite visits per year (Winnipeg area) — Hands-on support at your location when needed.
After-hours emergency line — Dedicated support for urgent issues outside regular hours.
Vendor management — We coordinate with your software and hardware vendors so you don’t have to.
Response Times
Critical – 1 hour (business hours)
Standard – 2 business hours
Routine – 4 business hours
This tier gives your growing business enterprise-grade IT support with a personal touch — including peace of mind, faster resolutions, and strategic guidance to help you scale confidently.
Ready to upgrade? Get started today.
Enterprise IT Support
Enterprise Plan $1,199 per month
Designed for established businesses with 15+ staff that rely on technology as a core part of their operations and cannot afford downtime or fragmented IT support.
Service Level & Response Times
Critical issues: 30-minute response, 24/7 (including weekends & holidays)
Standard issues: 1 business hour response
Routine requests: 2 business hours response
What’s Included
Everything from the Premium plan
Priority client status – Fast-tracked support and dedicated escalation path
Monthly strategy calls – Proactive business reviews with your dedicated technology advisor
Vendor relationship management – We coordinate and advocate on your behalf with software/hardware vendors
Custom automation workflows – Tailored scripting and automation to reduce manual work
Compliance documentation – Assistance with IT policy creation, audit readiness, and regulatory requirements
Unlimited onsite support in the Winnipeg area
After-hours emergency line – Direct access outside business hours
Technology advisory & roadmap planning
Purchase & upgrade guidance – Unbiased recommendations and volume licensing support
This tier is built for growing companies that want a true strategic IT partner rather than just break-fix support. You get fast, reliable coverage during business hours plus true 24/7 emergency response, plus the proactive guidance and custom work needed to scale efficiently and securely.
Premium Community
The full story. The real builds. The unfiltered journal.
This is where the complete versions live — named companies, specific moments, the mistakes, the systems I built from them, and everything I'm building now in detail.
$47/month. No pitch. Cancel anytime.
If you recognized yourself in the free version, this is the rest of it.