Services
Consulting, automation,
and managed services.
Strategic engagements for organizations that need operational systems that actually work — plus ongoing managed IT for small businesses that want proactive support, not reactive firefighting.
Strategic Consulting
Project-based engagements with real deliverables.
These aren't retainer relationships where you get monthly check-ins and a deck. Every engagement ends with something your organization can use — a framework, a playbook, a working system, or a roadmap with teeth.
Start a Conversation
Typical engagement: $2,500–$15,000
Scoped per project. Retainer options available for ongoing strategic support. Government and enterprise procurement experience available for larger organizations.
Vendor Management & Procurement Strategy
Vendor selection frameworks, contract negotiation support, performance monitoring systems, and procurement playbooks. Built from $25M+ in government technology spend experience.
IT Systems & Operations Design
Infrastructure assessment, service desk design, monitoring architecture, M365 optimization. Technology that works without constant attention.
Operational Process Design
Process documentation, workflow automation, KPI dashboards, onboarding and knowledge transfer systems. For when the processes only exist in one person's head.
Fractional Operations Leadership
Interim IT/Operations Director, vendor oversight, digital transformation support. Senior operational expertise without a full-time executive hire.
AI-Enhanced Delivery
Same enterprise AI models. Built around your business context.
The difference between generic AI responses and genuinely useful AI support is context. I build the business intelligence layer that makes the difference.
Proven Foundation Models
Industry-standard AI models — the same technology powering enterprise systems. Reliable, proven, continuously improving.
Your Business Context
Customized for your industry, compliance requirements, seasonal patterns, and staff behaviour — not generic IT templates.
Learning System
Every resolved issue improves the AI's understanding of your specific environment. Gets smarter over time, not just more automated.
Private Infrastructure
On-premise AI server running on enterprise hardware. Client data never leaves the building. AI capability without cloud privacy trade-offs.
| Scenario | Generic AI | KEF — Business-Context AI |
|---|---|---|
| Failed login · Healthcare practice | User account locked. Reset password. | Counselor with confidential client access. PHIPA protocol: verify identity by phone. Check if VPN timeout vs. public WiFi before reset. |
| Disk space warning · Law firm | Disk at 87%. Run cleanup. | Pattern shows PDF accumulation — likely court prep. Verify retention policy before cleanup. May need archive system for case files. |
| USB blocked · Accounting firm | USB device blocked. Contact admin. | Tax season flag. Partner may need client data transfer. Authorize temporary exception if valid, log for compliance audit, remind about secure alternatives. |
Workshops & Audits
Hands-on sessions with working deliverables.
Every engagement produces something tangible. Not slide decks — working systems, prioritized action plans, and documented processes you can use the next day.
AI Automation Workshop
Half-day or Full-day · On-site or Remote
Map your highest-ROI automation opportunities, build a working prototype workflow during the session, and leave with a prioritized implementation roadmap you can execute immediately.
Deliverable: Working prototype + 90-day implementation roadmap
Vendor & IT Operations Audit
2–3 Day Engagement · On-site preferred
Structured review of your vendor relationships, contracts, IT systems, and operational gaps. Benchmarked against what organizations your size should actually look like.
Deliverable: Prioritized action report + quick wins + 90-day plan
Process Documentation Sprint
2-Day Rapid Engagement
Capture and document critical business processes before they walk out the door. Structured interview, documentation, and review — optimized for speed without sacrificing accuracy.
Deliverable: Playbooks, SOPs, and training materials
Managed IT Services
Ongoing support with fixed monthly pricing.
For small businesses that want proactive IT management without unpredictable bills. No surprises, no nickel-and-diming.
All prices in CAD · Winnipeg-based · Remote clients served across Canada
Essential
$399/mo
Small offices · 2–5 staff
Response Times
Critical: 2 hrs (business hours)
Standard: 4 business hours
Routine: 8 business hours
- 24/7 server & network monitoring
- Microsoft 365 management
- Sophos firewall integration
- Backup verification
- Remote support (most issues)
- Monthly prevention reports
- Email support
- Phone support
- Onsite visits
- AI-enhanced analysis
Most Popular
Premium
$699/mo
Growing businesses · 5–15 staff
Response Times
Critical: 1 hr (business hours)
Standard: 2 business hours
Routine: 4 business hours
- Everything in Essential
- AI-enhanced business-context analysis
- Proactive maintenance workflows
- Phone support (business hours)
- Quarterly business reviews
- Advanced threat detection
- QNAP/NAS management
- 2 onsite visits/year (Winnipeg)
- After-hours emergency line
- Vendor management
Enterprise
$1,199/mo
Established businesses · 15+ staff
Response Times
Critical: 30 min, 24/7
Standard: 1 business hour
Routine: 2 business hours
- Everything in Premium
- Priority client status
- Monthly strategy calls
- Vendor relationship management
- Custom automation workflows
- Compliance documentation
- Unlimited onsite (Winnipeg)
- After-hours emergency line
- Technology advisory
- Purchase & upgrade guidance
Who I Work Best With
Honest about fit.
Great Fit
- Small to medium businesses (2–30 staff)
- Professional services: law, accounting, consulting
- Healthcare practices and medical offices
- Light manufacturing and distribution
- Businesses tired of break-fix IT support
- Organizations that want to understand their IT, not just delegate it
- Companies wanting measurable ROI from their technology spend
Probably Not a Fit
- Businesses whose only criteria is cheapest possible price
- Organizations with full-time IT staff who need someone to manage (I partner, not replace)
- Companies requiring 24/7 immediate on-site presence
- Businesses expecting technology to fix process or culture problems
Getting Started
Four steps from conversation to running.
01
Discovery Call
30 minutes. Your current setup, pain points, and goals. No pitch. Honest conversation about whether I'm the right fit.
02
IT Assessment
Review your current systems, identify immediate risks, confirm the right service tier. No surprises, documented findings.
03
Onboarding
Deploy monitoring tools and connect your systems. First reporting baseline established within the first 30 days.
04
Active Management
Proactive monitoring live, AI analysis running, monthly prevention reports delivered. You focus on your business.
Let's figure out
if I can help.
30-minute discovery call. No sales deck, no pressure. Just a straight conversation about your situation and whether there's a fit.
support@thewifiisout.ca · (204) 229-9031 · Winnipeg, MB